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Updates to Disclosure Documents

Updates to Disclosure Documents

Please note that we have updated the following Illawarra Credit Union (ICU) disclosure documents to align them to the equivalent Community First disclosure documents.

Applicable from Disclosure Document Summary of Changes
1/09/25. Direct Debit Service Agreement. This explains what your obligations are when undertaking a Direct Debit arrangement with us. Minor updates to wording throughout such as:

- preamble on purpose of the form;

- if a debit falls on a day that is not a banking day, removal of reference to debiting your account on the previous day;

- Further detail on timings in relation to cancelling direct debits and further contact information added.

12/09/25 Financial Services Guide. To assist you in deciding whether to use financial services offered by us, this outlines financial services we are authorised to provide, any remuneration we may be paid in relation to products and services we offer and how we deal with complaints. Minor updates including more detail on arrangements we have with other third parties in receiving fees or commissions for the provision or referral of products and services. This includes references to Deposit Assure (Deposit Bonds), Travelex, Convera (international payments and telegraphic transfers) and Pebl (business payments).
12/09/25 Digital wallet Terms and Conditions. These conditions govern the use of the following digital wallet providers: Apple, Google, Samsung, Garmin and Fitbit. (Note that Fitbit and Garmin are not available for new users). Separate terms and conditions which were previously in place have been combined into a single document covering all digital wallet providers. There is also expanded wording on how to maintain the security of your card, device and details.

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We are aware of scam callers claiming to be from the Cyber Crimes Department. The caller may claim they have detected fraudulent transactions and to download a remote access app on their phone. If you receive a call of this nature, hang up. Do not download any apps, provide any access codes or one-time passcodes. You should report the scam to us and Scam Watch immediately.

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