News

Changes to Terms and Conditions

23/10/2025 · Approx. 2 min read

Important Update

We communicated in the most recent Focus Newsletter than our Privacy Notification and Conditions of Use documents would be updated on 1 November 2025. The Focus Newsletter is included within both printed and electronic quarterly statements.

Due to unforeseen delays with our September quarter statements which members would have received in October, these planned changes will now be delayed until Monday 17 November. This simply ensures we adhere to minimum notice periods when communicating changes to members.

A summary of the changes can be found below:

From

Document

What's changed

For existing members from 1 November 2025

(For new loan applicants from 15 September 2025).

Privacy Notification. Sets out how we collect and use your information when you apply for a loan with us.

Minor enhancements, plus disclosure for Illawarra Credit Union members that your information may be shared to overseas recipients including UK, India, Philippines, Netherlands and USA. This is in line with the existing Privacy Policy for both brands.

1 November 2025.

Conditions of Use - by opening an account or using an access facility you become bound by these conditions of use.

For members of Illawarra Credit Union, you'll notice minor changes throughout including:

Enhancements to when all joint account holders need to provide instructions
Withdrawals and transfers now include reference to Community First Stores
Overdrawn accounts will incur the fee on a per day basis not a per transaction basis
Minor changes to methods of updating your contact details
Changes to the circumstances in which account combination may occur, which includes offsetting any debt owned by you

For Community First members, you'll notice minor changes throughout including:

New references to digital only products
Minor changes to methods of updating your contact details
Minor updates to notifying changes on your accounts, including notice for changing an interest rate
Clarification regarding indemnity in the event of a branch of passcode requirements.

You can view a current copy of these documents here.

If you have any questions in relation to these changes, please reach out to our team by calling 1300 132 249 or emailing online@cu.com.au.